Privacy Policy
The purpose of this Privacy Policy (hereinafter referred to as the “Policy”) is to inform users about the information that may be collected by (hereinafter referred to as “the Company,” “we,” “our,” “us”) when visiting our site suplenshop.com (hereinafter referred to as “this Site” or “our Site”), how such information will be used by us, with whom such information may be shared, your choices regarding the collection, use, and distribution of such information, your ability to edit, update, correct, or delete such information, and the security procedures we implement to protect your privacy.
We make every effort necessary to ensure that the processing of your personal data complies with the standards of the EU General Data Protection Regulation 2016/679 of the European Parliament and the Council of April 27, 2016.
If you do not agree with all the terms and conditions of this Policy, please do not use our site.
Collection of Information
On various occasions, you may be asked to provide certain types of personal information:
• Your name;
• Phone number;
• Email address;
• Delivery address.
We hope you will provide us with this information. However, if you do not wish to disclose your personal information to us, please do not submit it. This means we will not be able to provide you with the service you requested. By submitting your personal information on our Site, you are agreeing and consenting to our collection, processing, use, storage, and disclosure of your personal data.
We may also collect non-personally identifiable information when you visit the Site (e.g., IP address, browser type, domain name, date and time of visits, pages viewed, time spent on our Site, etc.). This information is collected and analyzed in an aggregated manner to improve the functionality and content of the Site. More information can be found in the Cookies section of this Policy.
We may expand the list of personal information we request by updating this Policy.
Use of Information
We use the information you provide for a variety of purposes:
• To fulfill your request/order on our Site;
• To understand and respond to your needs and preferences;
• To develop new service and product offerings and improve existing ones;
• To monitor and analyze trends, statistics, uses, and activities related to our Site;
• Marketing purposes (adding you to our email subscription list, sending promotional materials, offers via email advertising, direct email marketing campaigns, online banner advertising, etc.);
• To comply with legal and regulatory requirements.
Non-personally identifiable information may be used to analyze trends and statistics, improve the Site’s functionality, and serve content and advertisements.
Processing
We will process your personal data in a lawful and fair manner and will not use it beyond the purposes for which we have informed you. To the extent possible, we will ensure that all your personal data is accurate and up-to-date. The processing of personal data will include the following lifecycle (collection, systematization, accumulation, storage, updating (updating, modification, exploitation, distribution), including transfer), depersonalization, blocking, destruction of personal data.
Storage of Personal Data
The data provided to us is stored in secure locations within the EU in accordance with the applicable laws of the jurisdiction of the individual concerned. We take reasonable precautions to ensure that the personal information we collect about you remains accurate, current, and secure.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, and although we strive to protect your personal information, we cannot guarantee its complete security. We will not be liable for any losses you or anyone else may suffer as a result of a privacy breach concerning your use of the Site or any information you transmit to the Site. We also assume no responsibility for the data you submit or receive from us via the Internet or for any unauthorized access to or use of that information.
We also cannot and do not guarantee that information communicated by you or sent by us to you will be received or that it will not be altered, before or after transmission to us. You agree not to hold us or our employees, directors, officers, consultants, advisors, shareholders, suppliers, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors, and assigns (collectively, “our Parties”), past, present, or future, liable for any damages or losses of any kind incurred as a result of any misuse, interception, modification, deletion, destruction, or use of information provided through our Site.
We will retain your personal data for 2 years.
Transfer of Personal Data
We will only transfer your personal data to the seller who distributes the product you requested while you are using our site. The seller may share your information with third parties and individuals related to the fulfillment of the order (i.e., “call center,” mail services).
Disclosure of Personal Data
We may disclose information we collect about you if we have reason to believe that:
• It is necessary to identify, contact, or take legal action against individuals or entities that may be harming you, us, or others;
• It is required due to an official inquiry by government authorities;
• It is necessary to ensure compliance with the law or legal requirements that concern us;
• The law requires it.
Access or Correction of Your Information
You may correct, update, or change your personal data provided to us by sending us an email.
Additionally, you may request that we delete your personal data from our database. Upon your request via email to cease processing your personal data, we will stop processing your personal data. Our contact information is provided below. We will make commercially reasonable efforts to satisfy all such requests.
You may also opt-out of receiving promotional communications from us at any time by following the instructions in those communications. If you choose to opt-out, we may still send you non-promotional communications, such as technical notices, support notifications, or administrative notices about changes to this Policy.
You also have other rights provided by data protection law, including, but not limited to: requesting access to and obtaining copies of your personal data that you have provided and that has been processed; being aware of changes made to the terms of this Policy efficiently before implementing new changes or otherwise, the new information processing policy; having easy access to the text of this Policy and its amendments, etc.
If you have any requests, complaints, or demands regarding the processing of your personal data by us, please send them to our contact email through your contact email, which you provided on our site. Your email should include:
• Your name and other personal details provided by you on our site to help us identify you;
• A description of the facts giving rise to the request, complaint, or demand, and the intended outcome (update, correction, deletion, or fulfillment of duties).
We will consider all your requests within 14 days. Before responding to the complaint, the company will verify your identity and locate your personal data in our database. If the complaint or provided information is incomplete, we will request additional information to proceed with your identification, which must be provided by you within 5 days after receiving the complaint to remedy the deficiencies. If you do not provide the necessary documentation or information within 5 days after the date of the initial complaint, it will be considered that you have waived the complaint. Once your request is received with complete information, the 14-day period will start again. When it is not possible to respond to your request within that timeframe, we will inform you of the reasons for the delay and the date by which your request will be processed, which in no case will exceed 30 days after the expiration of the initial deadline.
Cookies
A cookie is a small piece of data sent from a site and stored on your computer by your browser while you are browsing. Cookies allow Internet applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
Our Site uses cookies to distinguish you from other users of our Sites. This helps us provide you with a good experience when browsing our Site, to track your online browsing habits, allows us to target advertising that may be of interest to you, and also helps us improve our Site.
Through cookies, we can obtain your IP address, location, browser type, domain name, date and time of visits, pages viewed, time spent on our Site, etc.
Most browsers are set to accept cookies by default. You may choose to disable cookies (please refer to your browser’s help menu).
Third-Party Links
The Site may contain links to sites operated and maintained by third parties over which we have no control. Any information you provide to third-party sites will be governed by the privacy policy of each site, and we encourage you to research and ask questions before disclosing any information to third-party site operators. We are in no way responsible for the content, actions, or policies of third-party sites. The inclusion of third-party sites on our Site does not constitute an endorsement of the content, actions, or policies of those sites. Please review the policies of those third parties before submitting any personal data to those sites.
Children’s Protection
The Site is a general audience site intended for individuals who are at least 18 years old. We do not knowingly collect, use, or disclose personal data from children under the age of 18. If we become aware that personal data related to children under 18 has been collected on the Site, we will make reasonable efforts to delete it from our records immediately.
Modifications to the Policy
This Policy may be updated periodically. We reserve the right to modify this Privacy Policy at any time. Any changes to this Policy will take effect immediately upon posting the most recent version on our site. We will notify you by email about changes that may relate to personal data processing purposes, data storage terms, receipt of personal data, and any other essential changes to this Policy
If you disagree with these changes to our Policy, you should stop using the Site after such changes are published online and withdraw your consent regarding our processing of personal data. By using the Site after the changes to this Policy are published, you agree to those changes.
Questions or Comments or How to Contact Us
If you have any questions about this Policy, please contact us at ihaveabuse@gmail.com.
This Privacy Policy has been in effect since May 25, 2018.